Privacy Policy

Introduction to Privacy Policy

Warm Wishes Studio (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase from our website.

By using our site, you agree to the practices described in this policy. If you do not agree, please do not use the website or make purchases.

1. Information We Collect

We gather information about you in three main ways:

a) Device & Usage Information

Examples collected: browser type and version, IP address, time zone, cookies, pages viewed, products clicked, search queries, and interactions with the site.
Purpose: to ensure the website functions correctly, analyze trends, and improve your browsing experience.
Collection method: automatically via cookies, log files, web beacons, pixels, and similar technologies.
Shared with: our platform provider, Shopify, for site functionality and analytics.

b) Order & Payment Information

Examples collected: name, billing and shipping addresses, email, phone number, payment details.
Purpose: to process purchases, fulfill orders, provide invoices, communicate about orders, detect fraud, and, if permitted, send marketing communications.
Collection method: provided directly by you at checkout.
Shared with: Shopify for order processing and payment fulfillment.

c) Customer Support Information

Examples collected: name, contact info, order details.
Purpose: to provide support and respond to inquiries.
Collection method: provided directly by you.

2. Children/Minors

Our website is not intended for individuals under the age of 12. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has shared personal information, please contact us to request deletion.

3. How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate about products, services, and offers
Optimize and improve our website
Detect and prevent fraud
Provide targeted advertising or marketing where permitted

4. Sharing Your Information

We may share your data with third parties as needed to operate the site and provide services, including:

Platform providers: Shopify for order processing and website hosting.
Legal compliance: to respond to legal requests or protect our rights.
Advertising partners: to deliver relevant marketing messages or track ad performance.

You can opt out of targeted advertising through:

5. Cookies

Cookies are small files stored on your device to improve your experience. We use cookies to:

Remember preferences and login information
Track site usage and performance
Deliver personalized content and ads
You can manage or disable cookies in your browser settings, but some site features may not work as intended.

6. Data Retention

We retain personal information as long as necessary to fulfill orders and maintain records, unless you request deletion. To exercise your right to erase or correct your data, please contact us.

7. Automated Decision-Making

We do not use fully automated decision-making that has a significant legal or other effect on users. Limited automated processes (e.g., temporary fraud prevention measures) may occur but do not affect your legal rights.

8. Your Rights

GDPR (EEA Residents): You can access, correct, port, or request deletion of your personal information.
CCPA (California Residents): You can access, correct, or request deletion of your personal information, and opt out of the sale of your data. You may also designate an authorized agent to act on your behalf.

For inquiries, please contact us at [your contact info].

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page. Continued use of our website indicates acceptance of any changes.